Why should you trust us?
We are committed to fundraising that is legal, open, honest and respectful, following the highest standards and all relevant regulations and laws (including; Fundraising regulator guidance, Chartered Institute of Fundraising, GDPR, Privacy and Electronic Communications Regulations, Fundraising Preference Service, Mail and Telephone Preference Services, and HMRC requirements). We protect your personal information, keep your data secure, and only use it to manage donations and share updates- never sharing it with third parties.
What can you expect from us
We value your relationship with us and the community we’re building together. We will communicate in ways that suit you, respect your preferences, and make it easy to get in touch or change how we contact you. We will be transparent about how your support makes a difference and where your money goes, so you can see the impact we’re making together for children and young people with brain injury.
“It is a happy place, where you are doing something that has a real purpose.”
Sally, volunteer.
How we will show your support makes a difference
We listen to your feedback, value your voice and aim to build lasting relationships with our supporters. We take all concerns or complaints seriously, responding openly and fairly. We are also committed to working responsibly with all partners and to supporting vulnerable people with care and sensitivity. We will make sure we explain how your support makes a difference for children with brain injury.
View our latest Annual report and accounts where you can read more about the impact of our work, thanks to your support
“I am where I am today as a result of the hard work and effort of all of the staff at The Children’s Trust. I hope that my story will inspire other kids going through similar circumstances as I know how difficult the journey can be.”
Zac, supported by The Children’s Trust in 2019.
We thank you endlessly for your continued support. If you have any questions please contact us at supportercare@thechildrenstrust.org.uk
Get in touch
Telephone: 01737 364 349
Email: supportercare@thechildrenstrust.org.uk
Post: Supporter Care, The Children’s Trust, Tadworth Court, Tadworth, Surrey, KT20 5RU
If you write to us, please remember to include an address or phone number so we can respond to your query.
